Aurea helps people living with tinnitus find relief through sound, a guided 10-week program, sleep tools and progress tracking.
Email nikarauk@gmail.com — we aim to reply within two business days. Telling us your app version and device helps us answer faster.
The same answers below are built into the app, under Settings › Support.
Settings › Subscription › Manage opens your App Store or Google Play subscription settings. Cancelling there stops renewal at the end of the current period — you keep Aurea Plus until then.
Settings › Privacy & Data › Delete account. This permanently removes every record: check-ins, sessions, community posts and saved presets. It cannot be undone.
No. Aurea supports self-management and is not a substitute for diagnosis or treatment. See a doctor or audiologist for sudden hearing loss, tinnitus in one ear only, pulsatile tinnitus, or dizziness.
Set the mix just below your tinnitus, so the two blur together — not loud enough to cover it. Full masking gives short-term relief but teaches your brain nothing, and loud listening risks your hearing.
Check that Settings › Audio › Background playback is on. With it off, Aurea deliberately stops the mix when the app goes to the background.
Sessions download the first time you play them, so the first play needs a connection. After that they work offline. If a download failed, press play again to retry.
Aurea is not an emergency service. If you are in crisis or thinking about harming yourself, contact your local emergency number or a crisis line now.